Refund policy

At Tiger Cliff Golf, we want you to feel completely confident with every purchase. If you are not fully satisfied with your order, we are here to help within the conditions below.

1. Return Window

You may request a return within 14 days of delivery.

Unless the item is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.

2. Return Eligibility

Golf balls, gloves, and other accessories must be returned in unused condition, unless defective.

To be eligible for a return:

· The return must be requested within 14 days of delivery.

· Items must be unused and in their original condition.

· Original packaging, labels, tags, and accessories should be included where applicable.

· Proof of purchase, such as an order number or order confirmation email, is required.

3. Non-Returnable Items

The following items are not eligible for return:

· Items that have been used, altered, or damaged after delivery.

· Personalized or customized products, unless they arrive defective, damaged, or incorrect.

· Items marked as final sale or non-returnable at the time of purchase.

· Items purchased from third-party retailers or marketplaces.

4. Defective, Damaged, or Incorrect Items

If your order arrives defective or damaged, or you receive an incorrect item, please contact us as soon as possible with your order number and photos of the item.

Once the issue has been reviewed and confirmed, we will arrange a replacement or refund as appropriate. In these cases, Tiger Cliff will cover the applicable return shipping costs.

5. Promotional Orders, Bundles & Free Gifts

If your purchase was made as part of a promotion, bundle, or quantity discount, returning part of the order may affect the original discount. The refund amount may be adjusted based on the items you keep and the promotion requirements that still apply.

If your order included a free gift, the gift may also need to be returned to qualify for a full refund.

6. How to Request a Return

To request a return, please contact us at support@tigercliffgolf.com and provide:

· Your name

· Order number

· Item(s) you wish to return

· Photos, if the item is defective, damaged, or incorrect

Our customer service team will review your request and provide return instructions, including the return address.

Please do not send items back before receiving return instructions from us. We recommend using a trackable shipping method when returning your order.

7. Refunds

Once your return has been received and inspected, we will notify you of the refund status.

If approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, it may take 3–10 business days for the refund to appear on your account after it has been processed.

Original shipping charges are non-refundable unless the return is due to a defective, damaged, or incorrect item.

8. Exchanges

We do not currently offer direct item-for-item exchanges.

If you would like a different product or size, you may return the original eligible item for a refund and place a new order.

9. Contact Us

If you have any questions about returns or refunds, please contact us:

Email: support@tigercliffgolf.com

Tiger Cliff Golf reserves the right to update or modify this Refund & Return Policy from time to time. Any changes will be posted on this page.